Terms and Conditions

Welcome to our online tea shop. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read these carefully before placing your order. 

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1. Product Use and Disclaimer

• Our herbal teas are intended for personal consumption only.

• While these products offer potential health benefits, they are not intended to diagnose, treat, or cure any medical condition. Consult with a healthcare professional before use, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

• The information provided on our website is for educational purposes only and should not replace medical advice.

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2. Orders and Payment

• All orders are subject to availability. If an item is out of stock, we will notify you promptly.

• Prices are listed in XOF and are subject to change without notice.

• Shipping costs are calculated at checkout based on your location. You will be responsible for all shipping fees displayed during the checkout process.

• Payments must be made in full at the time of purchase through our secure payment gateway or at delivery.

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3. Shipping Policy

• Orders are processed within 2 hours and typically delivered within 1-2 business days, depending on your location.

• We are not responsible for shipping delays caused by carriers or unforeseen events, including weather conditions, customs issues, or holidays.

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4. Return Policy

• We do not accept returns or exchanges, as our teas are perishable products. This policy ensures you receive fresh, high-quality products.

• If your order arrives damaged or incorrect, contact us within 7 days of delivery to resolve the issue. We will offer either:

  • A replacement product

  • Store credit for future purchases

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5. Limitation of Liability

• We are not responsible for any allergic reactions or adverse effects caused by the ingredients in our teas. Please review the product descriptions and ingredient lists carefully.

• Our liability is limited to the purchase price of the products you ordered.

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6. Privacy Policy

• Your personal information is protected under our Privacy Policy, which governs how we collect, store, and use your data. We do not share your information with third parties, except as necessary to fulfill your order.

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7. Intellectual Property

• All content on our website, including product descriptions, images, logos, and text, is protected by copyright and may not be used, reproduced, or distributed without our explicit permission.​

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8. Changes to Terms and Conditions

• We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website, and continued use of the site constitutes acceptance of the new terms.

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9. Contact Information

For questions or concerns regarding these terms, please reach out to us at:
Email: puresteamsn@gmail.com (response time : 1 to 4 business days)

Thank you for choosing us! Enjoy your tea experience.